Cookie Policy

Motorplandirect.co.za (“the Website”) is owned and operated by Motorvaps (Pty) Ltd. This policy, together with our Terms and Conditions, explain how Motorplandirect.co.za may use information we collect about you, as well as your rights over any personal information we hold about you. Please read this policy and our Terms and Conditions carefully; by accessing the Website you confirm to have understood and agreed to them.

1. Information we collect about you

We collect information about you when you:

1. Visit the Motorplandirect.co.za, and other sites accessible from the Website.
2. Register with and buy products or services on the Motorplandirect.co.za.
3. Take part in promotions, competitions, customer surveys and questionnaires.
4. Contact us e.g. in writing electronically, or via our call customer services.
5. Email campaigns sent via Motor plan direct and affiliate partners.

We may supplement the information we collect about you with information we receive from third party sources e.g. Lightstone. This allows us to assess the accuracy of the information we hold about you in order to send you relevant offers and information

2. Using your information

Collecting your personal information helps Motorplandirect.co.za to better understand what you need from us. We use your information to:

• Manage and improve the Website.
• Personalise our services to you.
• Administer and operate your account.
• Process your orders to your account.
• Tell you about important changes to the Website and our services.
• Understand your shopping behaviour to develop and improve our products and services.
• Manage promotions, competitions, customer surveys and questionnaires.
• Check and verify your identity and prevent or detect crime.

3. Cookies

In order to comply with legislation, we use a system of classifying the different types of cookies which we use on the Website, or which may be dropped by third parties through our websites. The classification explains more about which cookies we use, why we use them, and the functionality you will lose if you decide you don’t want to have them on your device. Please be reassured that we are working on other privacy and cookie-related improvements to the Website.

4. What is a cookie?

Cookies are text files containing small amounts of information which are downloaded to your personal computer, mobile or other device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device. Persistent cookies – these cookies remain on a user’s device for the period of time specified in the cookie. They are activated each time that the user visits the website that created that particular cookie. Session cookies – these cookies allow website operators to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are deleted. Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests. You can find more information about cookies at www.allaboutcookies.org

5. Cookies used on the website

A list of all the cookies used on the Website by category is set out below.

Strictly necessary cookies

These cookies enable services you have specifically asked for. For those types of cookies that are strictly necessary, no consent is required. These cookies are essential in order to enable you to move around the Website and use its features, such as accessing secure areas of the Website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided.

Performance cookies

These cookies collect anonymous information on the pages visited. By using the Website, you agree that we can place these types of cookies on your device. These cookies collect information about how visitors use the Website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how the Website works.

6. Functionality cookies

These cookies remember choices you make to improve your experience. By using the Website, you agree that we can place these types of cookies on your device. These cookies allow the Website to remember choices you make (such as your username, language or where you dropped off while surfing the site) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts, and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

7. Targeting or advertising cookies

These cookies collect information about your browsing habits in order to make advertising relevant to you and your interests. These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with our permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation.

8. Google Display Network and Remarketing

We also make use of Google Display Network advertising and remarketing advertising. This means that prior to and after visiting our website, you may see our online advertising banners on other website’s you visit.
We use Google Analytics to track and analyse the use of this website. Google’s privacy policy is available at: http://www.google.com/privacypolicy.html.

You are able to add, edit or delete interests and demographic data for personalization of Google Display Networks ads via the Ads Preference Manage

9. Disclosing your information

We will never disclose your information to anyone outside Motor Plan Direct except where we have your consent; where we are required or permitted to do so by law; to other companies who provide a service to us; or any successors in title to our business.

10. Other websites

The Website may contain links to other sites which are outside our control and not covered by this policy. The operators of these sites may collect information from you that will be used by them in accordance with their policy, which may differ from ours

11. Accessing your information

To obtain a copy of the information we hold about you, write to: clientservices@motorplandirect.co.za and we will get into contact with you regarding the information we have on record about you.

12. Changes to our policy

This policy replaces all previous versions and is correct as of October 2020. We reserve the right to change the policy at any time.

13. Contacting us

If you have any queries, please contact us at clientservices@motorplandirect.co.za