FREQUENTLY ASKED
QUESTIONS
A service plan provides a convenient method to budget for the routine servicing of your vehicle to ensure smooth day-to-day operations. A Motor Warranty provides cover for your vehicle’s components from sudden and unforeseen mechanical breakdown or electrical failure.
An excess is the uninsured portion of your loss and is payable regardless of whether it was your fault or not. An excess waiver covers the specified excess amount payable in the event of a claim on your underlying insurance policy.
Yes, however, there are different types of waiting periods depending on which product you have chosen. This should be stipulated in your policy wording.
The servicing of your vehicle must be done at any RMI-approved workshop or manufacturer franchise dealership
If you are still waiting for your policy documents, please email clientservices@motorplandirect.co.za, or call 087 150 9701.
A quote done by one of our specialists lasts for 30 days, thereafter you would need to get a requote for an updated price.
If you would like to make any changes to your policy, please email clientservices@motorplandirect.co.za or call 087 150 9701.
All claim payments are administered by MVIA and the client will not be required to make direct payment to the workshop or dealership.
Your tyres will only be covered if you have the additional Tyre Protect or Tyre & Rim Insurance product.
The components are listed under the components covered section of the warranty and a summary of components covered can be found on the schedule of benefits or components covered section of the policy wording.
Your vehicle needs to be serviced at an RMI-registered facility to identify potential mechanical failures and should be inspected before agreeing to any policies. It is your duty to ensure your vehicle is maintained according to the service centres requirements.
Stop using your vehicle immediately. Contact roadside assistance and have your vehicle towed to the nearest RMI-approved workshop. Thereafter inform the repairer that you have a warranty with Motor Plan Direct and contact our claims department to register your claim.
If your vehicle comes with a full service history, your vehicle must continue to be serviced as per the manufacturer’s recommendations at any RMI-approved workshop or manufacturer franchise dealership. If your vehicle does not have a full-service history, your vehicles service history must be brought up to date.
Not all services are the same as different items are repaired and replaced at certain times in your vehicle’s life cycle. There are major and minor services which differ in costs and the amount of work required. Certain vehicles also have cambelts which need to be replaced and can be extremely costly, if your vehicle has a cam belt consider including the cambelt extension in your plan.
Yes, you may cancel a service plan provided you have paid the cancellation fee applicable.
The servicing of your vehicle must be done at any RMI-approved workshop or manufacturer franchise dealership, such as a Bosch, Speedy, or Car Service City or a Franchised facility depending on the plan purchased.
If your plan is paid monthly, there is a waiting period, and this is set out in your plan wording.