General Queries
What is the difference between a Service Plan and Warranty?
A service plan provides a convenient method to budget for the routine servicing of your vehicle to ensure smooth day to day operations. A warranty provides cover for your vehicle’s components from sudden and unforeseen mechanical breakdown or electrical failure.
What is an excess waiver?
An excess is the uninsured portion of your loss and is payable regardless of whether it was your fault or not. An excess waiver covers the specified excess amount payable in the event of a claim on your underlying insurance policy.
Is there a waiting period?
Yes, however there are different types of waiting periods depending on which product you have chosen. This should be stipulated in your policy wording.
Where can I service my vehicle?
The servicing of your vehicle must be done at any RMI approved workshop or manufacturer franchise dealership.
What can I do if I have not received my policy documents?
If you are still waiting for your policy documents please email clientservices@motorplandirect.co.za, or call 087 150 9701.
How long is a quote valid for?
A quote done by one of our specialists lasts for 30 days, there after you would need to get a requote for an updated price.
What should I do if I want to upgrade or downgrade my policy?
If you would like to make any changes to your policy, please email clientservices@motorplandirect.co.za or call 087 150 9701.
Who pays when I claim?
All claim payments are facilitated by Motorvaps and the client will not be required to make direct payment to the workshop or dealership.
What happens in the case of unforeseen damage to my tyres?
Your tyres will only be covered if you have the additional Tyre Protect or Tyre & Rim Insurance product.
WARRANTY
Which components are covered from mechanical or electrical failure?
The components are listed under the components covered section of the warranty and a summary of components covered can be found on the schedule of benefits or components covered section of the policy wording.
What are my responsibilities as the vehicle owner?
Your vehicle needs to be serviced at an RMI registered facility to identify potential mechanical failures and should be inspected before agreeing to any policies. It is your duty to ensure your vehicle is maintained according to the service centres requirements.
What must I do in the event of a breakdown?
Stop using your vehicle immediately. Contact roadside assistance and have your vehicle towed to the nearest RMI approved workshop. Thereafter inform the repairer that you have a warranty with Motorvaps and contact our claims department to register your claim.
Do I need to keep my service history up to date when I have a warranty?
If your vehicle comes with a full-service history, your vehicle must continue to be serviced as per the manufacturer’s recommendations at any RMI approved workshop or manufacturer franchise dealership. If your vehicle does not have a full-service history, your vehicles service history must be brought up to date.
SERVICE PLAN
Are all services the same?
Not all services are the same as different items are repaired and replaced at certain times in your vehicle’s life cycle. There are major and minor services which differ in costs and the amount of work required. Certain vehicles also have cam-belts which need to be replaced and can be extremely costly, if your vehicle has a cam belt consider including the cam-belt extension in your plan.
Can I cancel a service plan?
Yes, you may cancel a service plan provided you have paid the cancellation fee applicable.
Where can I take my vehicle for a service?
The servicing of your vehicle must be done at any RMI approved workshop or manufacturer franchise dealership, such as a Bosch, Speedy, or Car Service City or a Franchised facility depending on the plan purchased.
Is there a waiting period before I can claim?
If your plan is paid monthly, there is a waiting period and this is set out in your plan wording.